Customer service is an important tenet of our business, and we’re proud to report that Bonfe customers are very happy with the service we provide them! On the heels of our Top 150 Workplaces honor, we thought we’d take an opportunity to highlight some recent customer reviews we’ve received on social media.
Heidi K. had a great experience with a broken washing machine repair:
Dan E from Bonfe was great. Straight to the the point, knew what the issue (with our washer) was right away. He was efficient, friendly and knowledgeable. Dan was sure to ask how everything else in the house was running and had tips for our appliances. I would recommend Dan and his services to anyone who needs help with plumbing heating or air. He’ll be back to inspect our air conditioner and furnace this summer and fall. Thanks Bonfe!
Amy E. was grateful to take advantage of Bonfe’s 24/5 emergency service policy when her A/C broke down while on vacation:
David was amazing! We returned from our vacation to find our air conditioner had frozen up, water all over our basement floor and the house extremely hot! David came at 11pm, found the problem and fixed it. He was extremely professional and explained everything as he found things. Thank you David!!
Connie E.’s experience illustrates the importance of home warranty programs:
Thank goodness I bought a home warranty from Bonfe at closing. After being in my new home for only 45 days I needed to call for service on my furnace. They answered all of my questions over the phone and sent someone out the next day. The service pro Trevor S showed up earlier than expected, which was amazing! Although I’m sickened that I need a new furnace, Trevor answered all my questions and made the decision a little easier to make. The install was scheduled for 3 days later. I feel the company is very professional and kept me informed with appointment times and answered all of my questions I had.
Signing up for a Peace of Mind service plan will make your Bonfe experience even better. Peace of Mind Service Plan members receive seasonal HVAC inspections as well as 15% off all necessary service and repairs.
Linda E. highlights the perks of Peace of Mind service, such as increased understanding of your home systems:
Dave P. came today to complete our spring A/C tune up. He was very thorough, courteous and informative. He answered all our questions and educated us on our two zone furnace/AC. I would rate him the best Bonfe service contact we have had to date.
